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FAQ
Table of Contents
Q: Are there shuttle buses to/from the airport?
Q: What is the location instructions?
Q: What public transport is available to the city?
Q: What shops and amenities are close to the Hotel and airport?
Q: Can I leave my baggage at the hotel after my departure?
Q: Can I leave my baggage at the hotel before my arrival?
Q: Can I deliver packages to the hotel prior to arrival/check-in?
Q: When can I expect a reimbursement of the pre-authorised amount to my credit card after checking out?
Q: What is the cost of a security bond paid by Debit Master/Visa Card?
Q: Can I check-in before 2PM?
Q: How can I have documents printed?
Q: Can I leave my car at the hotel after check-out?
Q: How long do you keep a lost property?
Q: What are the additional charges for an extra guest/bedding?
Q: How often is my room cleaned during my stay at the hotel?
Upon flying into SYD airport (international or domestic), make your way to the designated pick-up points as per below,
International Terminal – The designated meeting point is outside the arrivals terminal at Bay 12 (opposite the Rydges Airport Hotel). Please do not wait inside the Terminal, make your way to the Meeting Point when you walk out of the terminal.
Domestic Terminal – The designated meeting point is located halfway between T2 and T3 on the curved section of the road. The buses will collect from the lane/island closest to the building – Bays 4 to 7.
1. How to catch a bus from T2 (Virgin, Jetstar & Rex):
Walk out of the terminal, once outside turn left immediately and keep to the footpath, walk to the far end of the concourse, cross at the Zebra crossing, follow the curve of the road whilst staying behind the white fencing. The meeting point is located between the two domestic terminals at the bend in the road.
2. How to catch a bus from T3 (Qantas & Qantas Link):
Walk out of the terminal, once outside turn right immediately and keep to the footpath, walk to the far end of the concourse, following the curve of the road. The meeting point is located between the two domestic terminals at the bend in the road.
1. Follow the sign City via M1 and keep going straight for about 4km.
2. Stay on left lane, and turn left when you see the sign Robey St, Mascot, Redfern.
3. After turning left, stay on the right lane and keep going straight 500m on Robey St, the destination is on your right hand side.
A: There are several options available from the hotel to the CBD (refer to map):
PLEASE NOTE: for security reasons the following is required:
Any unclaimed items will be regarded as lost property and disposed of after 1 month.
This amount will appear as a pending amount on your statement; the frozen funds, in addition to the funds already remitted out, will not be available for use during the holding period. If the funds were taken from the holding amount, the hotels themselves only receive a single payment with the finalised amount at the end of your stay and the hotel does not receive any remittance of the initial holding amounts.
If you did not incur any extra charges during your stay, the initial holding amount will be released automatically but the waiting period may vary dependant on your credit card issuing bank. Please be mindful that this process may take longer for international credit cards.
*Charges for Early Arrival
1) Before 8am: You may book a night accommodation before your arrival to guarantee immediate access prior to 8am. Please contact our Reservation Team via reservations@thebranksome.com.au to make necessary arrangements.
2) Between 8am – 12pm: $20.00 per hour up to $80.00 at max (e.g. 8am early arrival at $80.00, 11am early arrival at $20.00).
3) Early Arrival between (before 12ppm)
Reasonable amounts of printing are permitted at the Business Centre free of charge. You can also request Front Office to print documents for you including colour copies. There will be a charge of $1 per page. Simply email frontoffice@branksome.com.au with your request.
There are various long term parkings around the vicinity of the hotel and please feel free to contact our reception on frontoffice@branksome.com.au for further assistance.
* 1 additional infant allowed for Studio and Bournemouth suites. 2 additional infants allowed for Lyndhurst and Wilkinson suites. A child is considered an adult for the purposes of determining the maximum number of guests allowed.
** Extra charges apply for additional guest/bed/beddings/cot as per below:
Notes:
Q: What is the location instructions?
Q: What public transport is available to the city?
Q: What shops and amenities are close to the Hotel and airport?
Q: Can I leave my baggage at the hotel after my departure?
Q: Can I leave my baggage at the hotel before my arrival?
Q: Can I deliver packages to the hotel prior to arrival/check-in?
Q: When can I expect a reimbursement of the pre-authorised amount to my credit card after checking out?
Q: What is the cost of a security bond paid by Debit Master/Visa Card?
Q: Can I check-in before 2PM?
Q: How can I have documents printed?
Q: Can I leave my car at the hotel after check-out?
Q: How long do you keep a lost property?
Q: What are the additional charges for an extra guest/bedding?
Q: How often is my room cleaned during my stay at the hotel?
Q: Are there shuttle buses to/from the airport?
A: Yes, The Branksome Hotel & Residences has arranged with a shuttle bus service—‘Sydney Super Shuttle’, which will take you to/from the hotel and airport ($10.00 per adult/child, per trip).Upon flying into SYD airport (international or domestic), make your way to the designated pick-up points as per below,
International Terminal – The designated meeting point is outside the arrivals terminal at Bay 12 (opposite the Rydges Airport Hotel). Please do not wait inside the Terminal, make your way to the Meeting Point when you walk out of the terminal.
Domestic Terminal – The designated meeting point is located halfway between T2 and T3 on the curved section of the road. The buses will collect from the lane/island closest to the building – Bays 4 to 7.
1. How to catch a bus from T2 (Virgin, Jetstar & Rex):
Walk out of the terminal, once outside turn left immediately and keep to the footpath, walk to the far end of the concourse, cross at the Zebra crossing, follow the curve of the road whilst staying behind the white fencing. The meeting point is located between the two domestic terminals at the bend in the road.
2. How to catch a bus from T3 (Qantas & Qantas Link):
Walk out of the terminal, once outside turn right immediately and keep to the footpath, walk to the far end of the concourse, following the curve of the road. The meeting point is located between the two domestic terminals at the bend in the road.
Q: What is the location instructions?
A:1. Follow the sign City via M1 and keep going straight for about 4km.
2. Stay on left lane, and turn left when you see the sign Robey St, Mascot, Redfern.
3. After turning left, stay on the right lane and keep going straight 500m on Robey St, the destination is on your right hand side.
Q: What public transport is available to the city?
A: There are several options available from the hotel to the CBD (refer to map):
-
Train – The nearest train station is Mascot Station, which is approximately a 15 minute walk from the hotel. From Mascot Station, you can take a train on the T8 Line to the City Circle passing through most CBD stations including Central, Circular Quay and Town Hall.
To view the Sydney trains routes and timetables, click on the link below.
https://transportnsw.info/routes/train
'Map reproduced with permission of Transport for NSW'
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Bus – The main bus stop is located on Botany Road, which is approximately a 5 minute walk from the hotel. Take 301 & M20 directly to Circular Quay, 309 & 310 to Central station or 309, 310 & L09 to Green square station, followed by a train to your destination.
To view the bus operator maps for Sydney City and Regional services, click the link below for more information.
https://transportnsw.info/travel-info/ways-to-get-around/bus/bus-operator-maps
For timetables, maps, alerts and general information, click the link below:
https://transportnsw.info/travel-info/ways-to-get-around/bus -
Taxi – Fare may vary depending on traffic and destination. To view the estimated taxi fare to your destination, click the link below for more information.
https://www.taxifare.com.au -
To view the exact route and timing of all public transport, click the link below to plan your
trip:
https://transportnsw.info/trip#
Q: What shops and amenities are close to the Hotel and airport?
A: Botany Road is the main street of Mascot and displays a wide range of shops and amenities around. These include retail shops, supermarkets, restaurants and cafes, a Post Office, dry cleaners among other shops. There is also a medical centre, a dentist clinic and a few pharmacies for your convenience.
Q: Can I leave my baggage at the hotel after my departure?
A: You may store your luggage with us after your stay at The Branksome Hotel & Residences, under our terms and conditions below:- TBHR will keep your luggage free of charge, for up to 5 days after your departure. After this period, you will be charged $5.00 per day per bag, and payment must be made upfront on the day of your departure. The maximum storage period is 30 days.
- TBHR holds full rights to inspect any guests’ luggage whilst it is being kept on the Hotel premises.
- TBHR will not be liable for any loss or damage of property left in the care of the Hotel.
- By leaving property in the care of the Hotel, you agree to the above and authorise the Hotel to deliver the property to any person presenting the ticket matching the tag on the luggage being held; noting that the Hotel will not request identification from said person.
- For returning guests, TBHR will keep a reasonable amount of guests’ luggage for up to 30 days free of charge, with the condition that the first night’s accommodation for the return visit and subsequent stay must be paid in full in advance. If a guest cancels the return reservation, the first night’s payment for accommodation will be forfeited.
- Any unclaimed items will be regarded as lost property and disposed of after 1 month.
Q: Can I leave my baggage at the hotel before my arrival?
A: You may store your luggage with us before your stay at The Branksome Hotel & Residences under our terms and conditions below:- TBHR will keep your luggage, free of charge for up to 5 days before your arrival date. If you would like us to keep your luggage longer than 5 days before your arrival, you will be charged $5.00 per day per baggage for up to 30 days prior to the arrival date. The storage fees (along with accommodation fees outlined in point no 2) must be paid in full in advance when you deposit your luggage with us.
- TBHR requires the first night’s accommodation to be paid in full in advance if you wish the Hotel to keep your luggage prior to your arrival.
- TBHR holds full rights to inspect any guests’ luggage whilst it is being kept on the Hotel premises.
- TBHR will not be liable for any loss or damage of property left in the care of the Hotel.
- By leaving property in the care of the Hotel, you agree to the above and authorise the Hotel to deliver the property to any person presenting the ticket matching the tag on the luggage being held; noting that the Hotel will not request identification from said person.
- Any unclaimed items will be regarded as lost property and disposed of after 1 month.
Q: Can I deliver packages to the hotel prior to arrival/check-in?
A: Yes, we are happy to accept your (mail /parcel) prior to your arrival.PLEASE NOTE: for security reasons the following is required:
- The name of the (mail/package/delivery/parcel) must be the same name under your reservation, and
- Your hotel reservation must be paid in full (non-refundable) prior to the delivery.
Any unclaimed items will be regarded as lost property and disposed of after 1 month.
Q: When can I expect a reimbursement of the pre-authorised amount to my credit card after checking out?
A: The pre-authorised amount will be reimbursed to your credit card account 5-7 business days after check out (excluding weekends and Public Holidays) unless your credit card was issued by some smaller banks, it may take up to 2 weeks to be released after the payment is remitted to the hotel.This amount will appear as a pending amount on your statement; the frozen funds, in addition to the funds already remitted out, will not be available for use during the holding period. If the funds were taken from the holding amount, the hotels themselves only receive a single payment with the finalised amount at the end of your stay and the hotel does not receive any remittance of the initial holding amounts.
If you did not incur any extra charges during your stay, the initial holding amount will be released automatically but the waiting period may vary dependant on your credit card issuing bank. Please be mindful that this process may take longer for international credit cards.
What is the cost of a security bond paid by Debit Master/Visa Card?
A: A security bond pre-authorised by Debit Master/Visa card will be released after check out. This bond covers any damage that may occur to the suite during the occupied dates. Prices vary depending on the number of nights, guests and type of suite as shown below:- Studio & 1 bedroom Suite - $100.00 per night (Up to $500.00)
- 2 bedroom Suite - $200.00 per night (Up to $800.00)
- 2.5 bedroom Suite - $300.00 per night (Up to $1000.00)
Can I check-in before 2PM?
A: Please be advised that the guaranteed check-in time is from 2pm. Earlier check-ins are subject to availability & chargeable*. If your suite is not ready at the time of your arrival, we are happy to store your luggage and provide you with temporary key to access our Health Centre facilities including a pool, shower, gym and sauna. It also has a lounge area where you could sit and relax and purchase refreshments.*Charges for Early Arrival
1) Before 8am: You may book a night accommodation before your arrival to guarantee immediate access prior to 8am. Please contact our Reservation Team via reservations@thebranksome.com.au to make necessary arrangements.
2) Between 8am – 12pm: $20.00 per hour up to $80.00 at max (e.g. 8am early arrival at $80.00, 11am early arrival at $20.00).
3) Early Arrival between (before 12ppm)
- 08:00am – 09:00am $80.00
- 09:00am – 10:00am $60.00
- 10:00am- - 11:00am $40.00
- 11:00am – 12:00pm $20.00
Q: How can I have documents printed?
A: You can print your documents at the Business Centre. Instructions are provided there for printing. You will need to have your document on a USB thumb drive or available in the cloud like webmail to print at the Business Centre. Please note only black and white printing is available.Reasonable amounts of printing are permitted at the Business Centre free of charge. You can also request Front Office to print documents for you including colour copies. There will be a charge of $1 per page. Simply email frontoffice@branksome.com.au with your request.
Q: Can I leave my car at the hotel after check-out?
A: The Branksome Hotel & Residences (TBHR) allows guests to leave their cars behind only when the following condition are met and accepted;- Guests must have a return booking at TBHR. The return booking must not be more than 14 days after the check-out date. The daily fee is $30.00 per car. This must be paid in full in advance at the first check-out and it is non-refundable.
- 1st night of return booking also needs to be paid up front. If the return booking needs to be cancelled, the 1st night will not be refundable.
- TBHR holds full rights to inspect/move any guests’ car whilst it is being parked on the Hotel premises in case of any emergency.
- TBHR will not be liable for any loss or damage of property left in the car while it is being parked at the Hotel.
- The car key is to be left at the hotel at check-out. The car key will be released at the return check-in. If the car is required before the return check-in for any reason, the party registered for the return stay needs to be present with a valid ID. TBHR may also release the key to any other party (without identification) bearing the ticket stub for the key but is not obliged to do so. By leaving property in the care of the Hotel, you agree to the above and authorise the Hotel to deliver the car key to any person presenting the ticket matching the tag on the car being parked; noting that the Hotel will not request identification from said person.
- Any cars not collected for more than 7 days from the collection date will be regarded as lost property and may be towed and impounded at your cost.
There are various long term parkings around the vicinity of the hotel and please feel free to contact our reception on frontoffice@branksome.com.au for further assistance.
Q: How long do you keep a lost property?
A: Any item found in the rooms or on the premises of TBHR which is left behind by guests will be stored for up to 2 months. All unclaimed property after that will be disposed at the discretion of TBHR. However all food and perishable items and items that in the assessment of TBHR is a threat to public health, safety or security will be disposed off immediately. TBHR keeps the lost property on a 'All Care but No Responsibility' principle. The Hotel therefore shall not be held responsible for any lost or damages or mishandling of the lost property including any possible misdelivery of the property to the rightful owner.Q: What are the additional charges for an extra guest/bedding?
A: The table below displays what is included in the base rate and what is charged extra:| Types of Suites | No. of Guests included in the Base Rate | Maximum number of Guests allowed* |
|---|---|---|
| Studio/Studio Deluxe Suites | 2 | 3** |
| 1BR Bournemouth Suite/ Bournemouth Deluxe Suite | 2 | 3** |
| 2BR Lyndhurst Suite/ Lyndhurst Deluxe Suite | 4 | 5** |
| 3 BR Wilkinson Suite (2 Bedroom+ Study/Bedroom) |
5 (the sofa bed will be deployed to accommodate the 5th guest.) |
6** |
** Extra charges apply for additional guest/bed/beddings/cot as per below:
| Types of Suites | Extra Charge per night for additional guest or additional beddings/bed/cot required |
|---|---|
| All Suite types | $50.00 per adult/$30.00 per child (inclusive of additional bed and beddings for the additional guest) |
| If number of guests is in accordance with the base rate, but an additional bed/bedding is required. For example the 2 guests of the studio suite requests bedding for the sofa bed. |
|
- Maximum occupancy for all suites is in accordance with fire & insurance restrictions and cannot be breached.
- Infants (up to the maximum permitted for the room type) and children stay for free if sleeping on the same bed with parents/guardians.
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The age limits are:
- Infants: 0 to 24 months
- Child: 2 to 12 years inclusive
- Adult: Over 12 years old
