问：有往返机场的班车吗？

问：如何从机场驾车达到本酒店？

问：乘坐哪些公共交通去市中心？

问:酒店和机场附近有哪些商店和设施？

问：我可以在离开后将行李放在酒店吗？

问：我可以在抵达前将行李放在酒店吗？

问: 我可以在抵达/办理入住手续前将包裹送到酒店吗？

问：退房后，什么时候预扣费用可以退还到我的信用卡？

问：借记卡/ Visa卡支付的保证金的费用是多少？

问：我可以在下午2点前办理入住手续吗？

Q: How can I have documents printed?

Q: Can I leave my car at the hotel after check-out?

Q: How long do you keep a lost property?

问：有往返机场的班车吗？

答:是的，Branksome Hotel＆Residences酒店提供班车服务 - '悉尼超级班车'，可带您往返酒店和机场($8.00 per adult/child, per trip). 。

飞往SYD机场（国际或国内）后，按照以下方式前往指定接送点，

国际航站楼 – 指定的交汇点位于12号湾（Rydges机场酒店对面）的抵达航站楼外。 请不要在航站楼内等候，当您走出航站楼时，请前往汇合点。

国内航站楼 – 指定的汇合点位于道路弯曲段的T2和T3之间。 巴士将从最靠近建筑物的车道/环岛接送客人 - 4至7号海湾。

1.如何从T2（Virgin，Jetstar和Rex）搭乘巴士：
走出码头，一旦到达外面立即左转并继续走在人行道上，步行到广场的尽头，穿过斑马线，沿着弯道路前行，同时保持在白色围栏的后面。 会合点位于弯道处的两个国内航站楼之间。

2.如何从T3（Qantas＆Qantas Link）搭乘巴士：
走出航站楼，一旦外面立即右转并沿着人行道行走，沿着弯道路走到广场的尽头。 会合点位于道路弯道的两个国内航站楼之间。

国际机场（1号航站楼）		国内机场（2/3号航楼）

问：如何从机场驾车达到本酒店？

答:
1. 朝路标“City via M1 ”方向直行4公里；
2. 沿左侧车道行驶，在“Robey St, Mascot, Redfern”标志处左转；
3. 左转后保持右车道，沿Robey St直行500米后到本酒店，酒店在您的右手边。

问：悉尼市区可选的公共交通工具有哪些?

答: 从酒店到CBD市中心有多种选择(参考地图):

• 火车 - 距离最近的火车站Mascot火车站，距离酒店约有15分钟的步行路程。从Mascot火车站出发，您可以乘坐T8线的火车前往City Circle城市圈，途经大多数CBD市中心车站，包括Central(中央车站)，Circular Quay(环形码头)和Town Hall站。
  
  要查看悉尼火车路线和时刻表，请单击下面的链接。
  https://transportnsw.info/routes/train
  
  
  
  
• 巴士(公交车) - 主要巴士站位于Botany路，距离酒店约有5分钟步行路程。乘坐301巴士和M20巴士可直接达到环形码头Circular Quay，309巴士和310巴士到Central(中央)车站或309,310和L09到Green square(绿色广场)站，然后乘火车到达目的地。
  
  要查看悉尼市和区域服务的公交运营商地图，请单击下面的链接以获取更多信息。
  https://transportnsw.info/travel-info/ways-to-get-around/bus/bus-operator-maps
  
  请单击以下链接了解关于时间表，地图，警示和基本信息：
  https://transportnsw.info/travel-info/ways-to-get-around/bus
• 出租车 - 票价可能因交通情况和目的地而不同。如果需要查看到达目的地的出租车费用，请点击下面的链接以 获取更多信息。
  https://www.taxifare.com.au
• 关于所有公共交通工具的确切路线和具体时间，请点击下面的链接来规划您的旅程：
  https://transportnsw.info/trip#

问:酒店和机场附近有哪些商店和便利设施?

答: Botany Road是Mascot的主要街道，并拥有各类商业设施和店铺。包括零售商店、超市、餐馆和咖啡馆、邮局、干洗店等。除此之外，附近还有医疗中心，牙医诊所和药店。

问：我可以在离开后把行李留在酒店吗?

答: 在Branksome Hotel & Residences您可以按照酒店的条款将行李存放在酒店。

• 酒店将保留看管您的行李，在您到达前5天免费使用。如果您希望我们在您到达前5天将您的行李保存起来，那么在您到达之前的30天内，您将被收取每天5澳元的费用。
• 客人寄存行李在酒店期间，酒店有权利检查客人的行李。
• 尊敬的客人，您离开酒店后，若有任何财产或物品遗失在酒店或遭到破坏，酒店将不会承担相应责任。
• 您同意以上协议， 将私人财产或私人物品交由酒店保管，并且同意授权酒店将私人物品/财产交给任何持有同样行李标签的人;注意到酒店不会要求上述人员提供身份证明。
• 对于回访客人，酒店将免费为客人保留不超过30天的合理数量的行李，条件是，回访及后续入住的首晚住宿必须提前全额支付。如果客人取消预订，将扣除首晚的住宿费用。
• 任何无人认领的物品将被视为遗失财产，并在1个月后处理。

问: 我可以在到达之前把行李留在旅馆吗?

答: :在您入住Branksome酒店和住宅之前，您可以按照以下条款和条件将您的行李存放在我们这里:

• 酒店将保留看管您的行李，在您到达前5天免费使用。如果您希望我们在您到达前5天将您的行李保存起来，那么在您到达之前的30天内，您将被收取每天5美元的费用。寄存费用(连同第2点所列的住宿费)必须在您向我们寄存行李时预先全额支付。
• 如果您希望酒店在你到达之前保留你的行李，第一个晚上的住宿必须提前全额支付。
• 客人寄存行李在酒店期间，酒店有权利检查客人的行李。
• 对遗留在酒店内的任何财产或私人物品丢失或损坏，酒店不承担责任。
• 您同意以上协议， 将私人财产或私人物品交由酒店保管，并且同意授权酒店将私人物品/财产交给任何持有同样行李标签的人;注意到酒店不会要求上述人员提供身份证明。
• 任何无人认领的物品将被视为遗失财产/物品，并在1个月后处理。

问:我可以在到达/入住前将行李送达酒店吗?

答: 是的，我们很高兴在你到达之前代替您接收您的行李(包括邮件、包裹)。

请注意: 出于安全原因，以下是须知:

• (邮件/包裹/快递/邮包)的收件人姓名必须与您房间预订人的姓名相同。
• 您的酒店预订必须在递送前全额支付(不可退款)。

如果您的 (邮件/包裹/快递/包裹) 以不同的姓名发送，请确保您在递送前与我们联系，联系方式：(02) 8338 3288 或 frontoffice@thebranksome.com.au

任何无人认领的物品将被视为遗失财产，并在一个月内处理。

问：退房后，预授权款项将何时退还至我的信用卡?

答: The pre-authorised amount will be reimbursed to your credit card account 5-7 business days after check out (excluding weekends and Public Holidays) unless your credit card was issued by some smaller banks, it may take up to 2 weeks to be released after the payment is remitted to the hotel.

This amount will appear as a pending amount on your statement; the frozen funds, in addition to the funds already remitted out, will not be available for use during the holding period. If the funds were taken from the holding amount, the hotels themselves only receive a single payment with the finalised amount at the end of your stay and the hotel does not receive any remittance of the initial holding amounts.

If you did not incur any extra charges during your stay, the initial holding amount will be released automatically but the waiting period may vary dependant on your credit card issuing bank. Please be mindful that this process may take longer for international credit cards.

问：使用借记卡或Visa卡支付的客房押金是多少?

答: A security bond pre-authorised by Debit Master/Visa card will be released after check out.如果您在入住期间内造成客房损失，押金将会被部分或全部扣除。此外，客房押金数额将根据入住天数、人数和套房的类型而有所差异，具体如下图所示:

• 标准间和单卧室套房——每晚100美元(最高500美元)
• 两卧室套房——每晚200美元(最高800美元)
• 二卧室加书房套房——每晚300美元(最高1000美元)

A full inspection of all suites will be conducted by hotel management after each guest departs as part of a damage assessment practice. Excessive cleaning and/or air purification charges may also be taken out of the bond if deemed necessary by hotel management. The security bond cannot be applied to outstanding amounts that may be owed for ancillary purchases, such as restaurant and room service orders; these must be paid in full at the time of ordering or when checking out. The pre-authorised bond will be released 24 – 48 business hours after departure. Please ensure you have sufficient funds to cover additional incidentals for this purpose.

问：我可以在下午2点前办理入住手续吗?

答: Please be advised that the guaranteed check-in time is from 2pm. Earlier check-ins are subject to availability & chargeable*. If your suite is not ready at the time of your arrival, we are happy to store your luggage and provide you with temporary key to access our Health Centre facilities including a pool, shower, gym and sauna. It also has a lounge area where you could sit and relax and purchase refreshments.

*Charges for Early Arrival
1) Before 8am: You may book a night accommodation before your arrival to guarantee immediate access prior to 8am. Please contact our Reservation Team via reservations@thebranksome.com.au to make necessary arrangements.
2) Between 8am – 12pm: $20.00 per hour up to $80.00 at max (e.g. 8am early arrival at $80.00, 11am early arrival at $20.00).
3) Early Arrival between (before 12ppm)

• 08:00am – 09:00am $80.00
• 09:00am – 10:00am $60.00
• 10:00am- - 11:00am $40.00
• 11:00am – 12:00pm $20.00

4) Between 12pm – 2pm: No charge applies and subject to availability

Q: How can I have documents printed?

A: You can print your documents at the Business Centre. Instructions are provided there for printing. You will need to have your document on a USB thumb drive or available in the cloud like webmail to print at the Business Centre. Please note only black and white printing is available.

Reasonable amounts of printing are permitted at the Business Centre free of charge. You can also request Front Office to print documents for you including colour copies. There will be a charge of $1 per page. Simply email frontoffice@thebranksome.com.au with your request.

Q: Can I leave my car at the hotel after check-out?

A: The Branksome Hotel & Residences (TBHR) allows guests to leave their cars behind only when the following condition are met and accepted;

• Guests must have a return booking at TBHR. The return booking must not be more than 14 days after the check-out date. The daily fee is $30.00 per car. This must be paid in full in advance at the first check-out and it is non-refundable.
• 1st night of return booking also needs to be paid up front. If the return booking needs to be cancelled, the 1st night will not be refundable.
• TBHR holds full rights to inspect/move any guests’ car whilst it is being parked on the Hotel premises in case of any emergency.
• TBHR will not be liable for any loss or damage of property left in the car while it is being parked at the Hotel.
• The car key is to be left at the hotel at check-out. The car key will be released at the return check-in. If the car is required before the return check-in for any reason, the party registered for the return stay needs to be present with a valid ID. TBHR may also release the key to any other party (without identification) bearing the ticket stub for the key but is not obliged to do so. By leaving property in the care of the Hotel, you agree to the above and authorise the Hotel to deliver the car key to any person presenting the ticket matching the tag on the car being parked; noting that the Hotel will not request identification from said person.
• Any cars not collected for more than 7 days from the collection date will be regarded as lost property and may be towed and impounded at your cost.

There are various long term parkings around the vicinity of the hotel and please feel free to contact our reception on frontoffice@thebranksome.com.au for further assistance.

Q: How long do you keep a lost property?

A: Any item found in the rooms or on the premises of TBHR which is left behind by guests will be stored for up to 2 months. All unclaimed property after that will be disposed at the discretion of TBHR. However all food and perishable items and items that in the assessment of TBHR is a threat to public health, safety or security will be disposed off immediately. TBHR keeps the lost property on a 'All Care but No Responsibility' principle. The Hotel therefore shall not be held responsible for any lost or damages or mishandling of the lost property including any possible misdelivery of the property to the rightful owner.